Contact Us



Thank you for contacting Gumdrop Cases. Please refer to our FAQ before contacting us. Although we love hearing from you, we receive numerous requests every day and it may take us a while to get back to you.


FREQUENTLY ASKED QUESTIONS

Where can I find my order status and tracking information?

Your order confirmation page, which was emailed to you when you placed your order, will have the most recent shipping and tracking information available. Please refer to your order confirmation page before contacting Gumdrop Cases.

I ordered my iPad/iPhone 4 case months ago. Where is it?

Please check if your case is still on pre-order. If your case is still on pre-order, it will not ship until the availability date specified on the product page.

If your case is shipping, we sincerely apologize for any inconvenience that delayed delivery may cause. We're working really hard to get your case to you! But design tweaks, customs regulations, and other quirks of doing business overseas sometimes mean we don't receive our shipments when we expect them. Trust us, we're working as quickly and thoroughly as we can to make our customers happy. We keep our product pages updated with the latest shipping information on each of our cases. Please check your case's product page for more information on when your case will ship.

I ordered my case today. Why didn't it ship today?

Unfortunately, our warehouse stops retrieving, processing, and packaging orders in the afternoon, before the pickup window. If your order was placed after 1PM PST, it will most likely be shipped out the following day. We apologize for any inconvenience that this may cause.

Duties, Customs, and Taxes; Who pays?

Items being shipped outside the USA will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Gum Drop Cases is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the USA. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact help@gumdropcases.com. Once again, Gum Drop Cases is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than the USA. Gum Drop Cases is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.

If you still have questions, please choose one of the corresponding email addresses below and allow up to 48 hours for a response. Again, we look forward to working with you.


Contact Customer Service

Please refer to your order number when you email or call us for a quicker response.

Email
help[at]GumDropCases.com For quicker response, please refer to your order confirmation page for your order number, tracking and shiping information, which will have the most up to date tracking information available. ***We will respond within 24 Hours***






For questions regarding reselling and sales, please visit our reseller info page or

Email
Sales [at] GumdropCases.com
Subject Line: Reseller Inquiry


Product images can be found in our Resources Gallery

Gumdrop Cases Sales and Shipping Policy


Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Gumdrop Cases does not begin payment processing until Gumdrop Cases receives all of the information that it needs and full payment or a full authorization, in the case of credit card.

Processing time is 1-3 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on Friday through Sunday will be processed that following Monday. All PayPal orders (including pre-orders) will be charged when the order is placed (this is PayPal’s policy). Pre-orders placed with a credit card will not be charged until the order ships.

All orders for in-stock items are eligible for same-day shipping. The order must be received before 1:00 p.m. Pacific time, pending payment processing, for there to be adequate time for your order to be dispatched.


Shipping Options

Gumdrop Cases offers Seven shipping options:

  • FedEx Standard Overnight - Products shipped prior 1:00 PM (PST) are normally delivered by 3:00 PM local time (1) business day after shipment.
    Standard Overnight is Mon-Fri. We do not deliver on Saturdays.
  • FedEx 2-Day -Products shipped prior 1:00 PM (PST) are normally delivered by 4:30 PM local time (2) business days after shipment.
  • FedEx Ground - Products shipped prior to 1:00 p.m. Pacific time are normally delivered by 4:30 p.m. local time within (5) business days after shipment, depending on location.
  • FedEx Int. Ground (CA) - Orders being shipped to Canada are normally delivered with (6) business days after shipping.
  • FedEx Int. Economy (CA) - Orders being shipped to Canada are normally delivered on the (3) business day after shipping prior to 4:30 PM.
  • FedEx Int. Priority (CA)- Orders being shipped to Canada are normally delivered by 3:00 PM local time (1) business day after shipment.
  • FedEx International - Orders being shipped to countries other than the US and Canada are normally delivered by 3:00 PM local time (6) business days after shipment.

Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Gumdrop’s warehouse. As the delivery of your order is beyond Gumdrop’s control once your order leaves Gumdrop’s facilities, Gumdrop Cases cannot assume liability for late deliveries, regardless of the delivery method you specify.

Undeliverable Packages: Occasionally packages are returned to Gumdrop Cases as undeliverable. When the carrier returns an undeliverable package to Gumdrop Cases, please contact Gumdrop Cases to make arrangements for shipment.

Failed Delivery Attempts: Most of Gumdrop Cases’ carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Gumdrop Cases.

Return Policy

If you purchase a product directly through Gumdrop Cases: www.gumdropcases.com, you may return the product if you are dissatisfied with it, and Gumdrop Cases will refund the amount paid for the returned product. Non-defective refund requests must be made directly through Gumdrop Cases. All non-defective products must be returned within thirty (30) days of the date received and include proof of purchase.

Please contact Support@Gumdropcases.com for instructions on returns.

You must include a copy of the original sales receipt for the returned product. Incomplete returns will not be accepted. Gumdrop Cases is not liable for products that are damaged, sent improperly, lost due to postal error or do not reach us. Refunds will be issued at our discretion, items that have been worn, misused, broken, or damaged due to improper installation will not be refunded.
Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Once Gumdrop Cases recieves your returned product (usually within 7-10 business days) you will be issued a refund less the original shipping fees.

Please Note Gumdrop Cases does not control when your specific credit card company processes a charge back transaction. You are responsible for contacting your credit card company if you have questions about the status of the charge back.