Gumdrop Cases offers three shipping options:
- FedEx Standard Shipping: Products shipped via standard service are normally delivered within six business days after shipment.
- FedEx 3-Day Shipping: For an additional charge, Gumdrop Cases offers this expedited shipping option. Products shipped via three-day service prior to 1:00 p.m. Pacific time are normally delivered by 4:30 p.m. local time three business days after shipment.
- 2-3 Day International Shipping: For an additional charge, Gumdrop Cases offers this expedited shipping option on products shipped from international locations. Products shipped prior to 1:00 p.m. Pacific time are normally delivered by 4:30 p.m. local time within three business days after shipment.
Undeliverable Packages: Occasionally packages are returned to Gumdrop Cases as undeliverable. When the carrier returns an undeliverable package to Gumdrop Cases, please contact Gumdrop Cases to make arrangements for feshipment.
Failed Delivery Attempts: Most of Gumdrop Cases' carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Gumdrop Cases. Customer is responsible for shipping and handling for reship.
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Gumdrop Cases does not begin payment processing until Gumdrop Cases receives all of the information that it needs and full payment or a full authorization, in the case of credit card.
Gumdrop Cases will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays. Please allow at least 12-24 hours for order processing. All PayPal orders (including pre-orders) will be charged when the order is placed. Pre-orders placed with a credit card will not be charged until the order ships.
Your order for in-stock items that are eligible for same-day shipping must be received before 1:00 p.m. Pacific time, pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.
Return PolicyIf you purchase a product directly through Gumdrop Cases: www.gumdropcases.com, you may return the product if you are dissatisfied with it, and Gumdrop Cases will refund the amount paid for the returned product. Non-defective refund requests must be made directly through Gumdrop Cases. All non-defective products must be returned within thirty (30) days of the date of original purchase and include proof of purchase. Please consider this time frame including the transit time it will take to reach us.
Please contact Support@GumdropCases.com for instructions on returns.
You must include a copy of the original sales receipt for the returned product. Incomplete returns will not be accepted. Gumdrop Cases is not liable for products that are damaged, sent improperly, lost due to postal error or do not reach us. We will also not accept returned items that, at our discretion, have been worn, misused, broken, or damaged due to improper installation. We recommend that you ship products to Gumdrop Cases insured for the full retail value and able to be tracked. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage. Once Gumdrop Cases recieves your returned product (usually within 7-10 days) you will be issued a refund less the original shipping fees.
Please Note Gumdrop Cases does not control when your specific credit card company processes a charge back transaction. You are responsible for contacting your credit card company if you have questions about the status of the charge back.