FAQ – Gumdrop Cases

FAQ

What happens after I place my order?

You will receive a confirmation email stating that your order will be processed.


When does my credit card get charged?

After you placed an order with us, it is likely that the amount of your purchase will show as 'Processing' while we are processing your order. Once your order is shipped, your card will be charged.


I changed my mind. Can I change my order?

We will try! We want to ship your order as soon as possible, so please understand that if you do not contact us right away, we will not be able to modify your order. If you decide that you still want to change your order after it is processed/shipped, you will have to go through the Order Cancellation process. We appreciate that you take time to review your order carefully before submitting it.


I changed my mind. Can I cancel my order?

We want you to enjoy our cases as soon as possible, so we make every effort to process your order right away. Unfortunately, this means that it is almost impossible for us to cancel your order once it is processed. However, if you need to cancel an order, please contact our support team at support@gumdropcases.com.


I received the Processed/Shipped Email for my order. Can I still cancel it?

Yes, as long as it is requested within 30 days from the day of purchase. If your order is processed/shipped before you tried to cancel, you should: Contact our support team and open a return/cancellation case Refuse the package and return to sender Once we received the package back and unopened, we will close your return/cancellation case and we will issue you a refund for the order amount minus the shipping fees. Shipping fees are non-refundable. We do not charge restocking fees.


Can I return my order?

Yes, as long as it is requested within 30 days from the day of purchase. Contact us at support@gumdropcases.com and we will issue an RMA reference number. You will be responsible for the return postage cost. Once we have received the package back and unopened, we will close your return/cancellation case and we will issue you a refund for the order amount minus the shipping fees. Shipping fees are non-refundable. We do not charge restocking fees.


How long does it take you to process my order?

Once your order is submitted, we generally ship within 48 hours (except weekends or holidays). However, we may ship the same day, if the items are in stock, and placed before 2:00pm PT, and if there is no issue with your order. We cannot guarantee your order will ship the same day, regardless of the shipping method you select, but we will do our best to ship your order as soon as possible!


COVID FAQs

As we all deal with the reaction to COVID-19 and new or updated school scenarios, we want to assure you that providing the highest level of service while protecting the health and safety of our customers, staff, and suppliers is our top priority.

Our goals now – and always – are to support student learning. Right now, students need to learn at home. And we will be here to enable them. All Gumdrop communication lines are open and our customer support and sales teams are available to address all of your needs when the time is right.

In the meantime, we’ve created this short FAQ to answer some of your most important questions. If you have general questions or need immediate assistance please contact our team.

  • Q. I need immediate assistance with getting device cases. Whom should I contact?
    A. Please contact us at info@gumdropcaseshq.com or (206) 971-1917.
  • Q. How quickly can I receive an order?
    A. We are actively working to fulfill orders as quickly as possible. Every situation is different depending on quantity and style. Please contact us to get a clear answer.
  • Q. How do I keep the current cases we have clean and sanitary?
    A. We recommend sanitizing your cases with cleaning solutions or wipes. Make sure to wipe them down thoroughly between uses. We ran some testing with different wipes and here's what we recommend:
  • Q. Is it safe to put Gumdrop cases in an autoclave to heat off bacteria?
    Our cases are temperature tested to be safe up to 60°C / 140°F.
  • Q. How do I reach my account rep regarding an existing open project?
    A. Any of our team members can be contacted at info@gumdropcaseshq.com or (206) 971-1917.
  • Q. Are your factories open?
    A. Yes! All of our teams are open and fulfilling orders.
  • Q. Can you guarantee the fulfillment of our order?
    A. At this time, we cannot offer guarantees but barring any unforeseen issues, your order will be fulfilled on time.

As all of our schools and districts strive to enable distance learning plans, we will be here to help. We will also continue to monitor the situation of all our communities so that we rise together to overcome the associated challenges. Stay well.