What happens after I place my order?
You will receive a confirmation email stating that your order will be processed.
When does my credit card get charged?
After you placed an order with us, it is likely that the amount of your purchase will show as 'Processing' while we are processing your order. Once your order is shipped, your card will be charged.
I changed my mind. Can I change my order?
We will try! We want to ship your order as soon as possible, so please understand that if you do not contact us right away, we will not be able to modify your order. If you decide that you still want to change your order after it is processed/shipped, you will have to go through the Order Cancellation process. We appreciate that you take time to review your order carefully before submitting it.
I changed my mind. Can I cancel my order?
We want you to enjoy our cases as soon as possible, so we make every effort to process your order right away. Unfortunately, this means that it is almost impossible for us to cancel your order once it is processed. However, if you need to cancel an order, please contact our support team at email@example.com.
I received the Processed/Shipped Email for my order. Can I still cancel it?
Yes, as long as it is requested within 30 days from the day of purchase. If your order is processed/shipped before you tried to cancel, you should: Contact our support team and open a return/cancellation case Refuse the package and return to sender Once we received the package back and unopened, we will close your return/cancellation case and we will issue you a refund for the order amount minus the shipping fees. Shipping fees are non-refundable. We do not charge restocking fees.
Can I return my order?
Yes, as long as it is requested within 30 days from the day of purchase. Contact us at firstname.lastname@example.org and we will issue an RMA reference number. You will be responsible for the return postage cost. Once we have received the package back and unopened, we will close your return/cancellation case and we will issue you a refund for the order amount minus the shipping fees. Shipping fees are non-refundable. We do not charge restocking fees.
How long does it take you to process my order?
Once your order is submitted, we generally ship within 48 hours (except weekends or holidays). However, we may ship the same day, if the items are in stock, and placed before 2:00pm PT, and if there is no issue with your order. We cannot guarantee your order will ship the same day, regardless of the shipping method you select, but we will do our best to ship your order as soon as possible!